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Broadband connection common error codes

Broadband connection errors 691 (due to domain Shang of user name or password invalid and refused to access)/errors 635 of processing process following:
(1) user name password fill in errors
(2) if user account password fill in correct, is into next continues to processing; recommends reconstruction dial software: If heavy loaded dial software Hou normal, reasons for "dial software lost"; if heavy loaded dial software Hou fault still, please call customer service phone 10000 telecommunications (10060 netcom/ 10050 CTT) barriers to disclosure.
Error 691:
1: domain name errors, (username or password entered is incorrect).
2: the server is not reflected, (room user port error, or the account has not been activated).
3: telephone or broadband due money owed causes. The cause for Error 691
:
1. telecommunications number limit the use of your account, such as account can 4 people, dial-up is Error 691
2. you did not disconnect after use, there is no disconnect at least the server, thought you were still in use, and is similar to above, Error 691.
resolution:
1, in-bound running on the computer (in the "run" type "cmd" invokes the command line), enter the ipconfig/all command to view the network configuration information, identify local connection inside the PhysicalAddress, recorded.
2, enter Device Manager, find network adapter in the network adapter, in the right key on your network adapter name and select Properties, go to "Advanced" tab, see NetwotkAddress in the box to the left of an item, select the right of "values", fill in the MAC address you just recorded.
broadband connection error 623 (can't find phone book project)
step one: whether there is a firewall or 3721 Internet Assistant software, it is recommended to exit.
firewall and the 3721 Internet Assistant Hou test: If fault solution, "user software problem"; if fault still exists, is into next continues to processing;
steps II: Guide user check NIC State and pulled plug cable:
If fault solution, fault reasons for "PC hardware problem"; if fault still exists, is into next continues to processing;
steps three: in conditions has situation Xia (has dial software, and Installation CD (Win98 to has NIC drive disc) recommends delete and the, again again Hou:
If fault solution, for "PC hardware problem"; if fault still exists, is into next continues to processing;
steps four: above processing are invalid or cannot do simple of tie operation Shi, please call customer service phone 10000 telecommunications (10060 Netcom/10050 CRC) for obstacles Shen told:
Broadband connection error 678 (the remote computer did not respond) process is as follows:
step one: check the MODEM light is normal, not normal to restart the modem.
steps II: asked user whether has firewall or 3721 Internet Assistant, software, as has is recommends user exit
firewall and the 3721 Internet Assistant Hou test: If fault solution, fault reasons for "user software problem"; if fault still exists, is into next continues to processing;
steps three: Guide user check NIC State and pulled plug cable:
If fault solution, is fill in: fault reasons for "PC hardware problem"; if fault still exists , Is into next continues to processing;
steps four: in conditions has situation Xia (user has dial software, and installation CD (Win98 to has NIC drive disc) recommends user delete dial software and the, again again installation NIC drive Hou installation dial software:
If fault solution, is fill in: fault phenomenon for "dial connection timeout", fault reasons for "PC hardware problem";
steps five: judge MODEM behind phone line whether available, separation device connection whether right:
MODEM cannot be used even after the phone, billing, can be used by other phone, it is recommended to replace the phone cord, reason for "user fault";
If a user may not use all of the phones, billing, please call the customer service number 10000 telecommunications (10060 Netcom 10050, CRC) barriers to disclosure.
step six: the handle is invalid or the user cannot do simple match operation, please call the customer service number 10000 telecommunications (10060 Netcom 10050, CRC) barriers to disclosure.
Error 678 is a broadband ADSL dial-up Internet users often encounter failure suggests that simply says network couldn't get through. Broadband ADSL Dial Internet using PPPoE agreement connection, through phone line transmission data, using ADSL dedicated modem achieved data of modulation demodulation, errors tips 678 of meaning is, remote computer no response, mean is from computer issued instruction to NIC to outside sent data, including phone line of transmission, Council end Terminal Board of port processing to returns data to computer of process in the data problem will tips.
resolution:
first of all make sure that ADSL modem dial up, NIC automatically obtain an IP is not cleared, dial again NIC does not get. New of IP address will tips 678, operation method is: close ADSL modem, into control panel of network connection right hit local connection select disabled, 5 seconds Hou right hit local connection select enabled, then open ADSL modem dial can;
If first step invalid, is in close ADSL modem of situation Xia, still disabled local connection (NIC), heavy Kai computer, then enabled local connection (NIC), again open ADSL modem can solution;
If above steps are cannot solution, view NIC lamp whether bright, if NIC lamp not bright, see sent single Knowledgebase: "NIC lamp not bright or often not bright" of solution programme
If NIC lamp normal 1,2 step cannot solution is led user uninstall NIC drive, heavy loaded NIC drive, if user XP system according to: knowledge number: 9973, how in WINXP Xia set ADSL dial connection method led user created dial connection, If 98 system users are advised to install Raspppoe connection software or EHERNET300 software. Invalid contact the telecommunications sector to confirm if this port. ADSL modem is the main cause of the failure.
If more than one computer using the Internet access router, try moving the router connecting Internt dismantled. If a smooth Internet access, then the router failure, router failure or replacement of the router should be excluded.
years if ADSL package user, during use if that is the case, may telephone tuition, please contact customer service center. There are parts of China Telecom and China Unicom users, in the case of telephone charges owed, the phone can get through, but no access to the Internet, could also be telephone tuition, because now in the telecommunications sector in some parts of the user's telephone debt cases, not to stop the phone use, but stop use of the network. Part brand Modem power supply shortage or are likely to cause error error 718 678
broadband connection, a very small number for the user-side problems:
step: it is recommended that after you first restart your computer dial testing:
(1) if the troubleshooting, fault free.
(2) if the failure persists or simple can't cope with, call to customer 10000 telecommunications (10060 Netcom 10050, CRC) barriers to disclosure. String error 734 5 broadband connection (PPP link control protocol was terminated)/Error 735 (the requested address was rejected by the server
step one: recommends that you restart your computer.
step two: dial-up software error occurred, it is recommended to reinstall dial-up software, common in XP system comes with dial-up.
step three: the handle is invalid or the user cannot do simple match operation, please call the customer service number 10000 telecommunications (10060 Netcom 10050, CRC) barriers to disclosure.
/> broadband connection error 769: could not connect to the specified target.
problem: this refers to a problem with your computer network equipment
Solution: open "my computer" → "Control Panel" → "network connections", see if the local area connection in the "disabled" State, so just double click local area connection, see changed its status to "enabled". If we don't even have a local connection, that you have problems with the network connection 100%.
Error 769 error, most network adapters is disabled, enable it. Usually caused by: the user's misuse or caused by some firewall software, computer virus, is common. If you do not find a local area connection, and is usually the network adapter driver is lost or your computer does not detect the network card, you can reinstall.
error: network card is disabled
solutions: Please right click on the computer button, select Properties, and then select device management, network card drivers, if an "x" the network adapter is disabled, click Activate card can resolve.
broadband connection error 769 causes error 769
information: 1. the network cable has been disconnected. 2. the modem has been disabled. 3. the modem driver is corrupted. 4. spyware is running on a computer, it prevents the connection. 5.Winsock needs to be repaired. 6. third-party firewall software blocking the connection.
resolution:
step 1: make sure that the network cable is connected, make sure that the network cable is connected to the computer and the modem. If your computer is connected to a hub or router, please ensure that the hub or router to the modem cable is connected.
step 2: make sure that the network adapter is enabled
1. click "start", click "run", type ncpa.cpl, and then click "OK".
2. right click "local area connection" icon. Click "enable" (if that option is available).
step 3: reset the modem
1. disconnecting from the computer to the cable modem.
2. turn off your modem. If the modem does not have a power switch, disconnect the modem's power supply. Turn on your modem, and then connect the cable from the computer to the modem.
step 4: using Device Manager, uninstall, and then reinstall the modem and driver
before you follow these steps, you may need to download network adapter from the hardware manufacturer for the latest driver.
1. click "start", click "run", type sysdm.cpl, and then click "OK".
2. click on the "hardware" tab, click "Device Manager" and locate the "network adapters".
3. expand the "network adapters", and then right-click the network adapter icon.
4. click "Uninstall" and click "OK". You are prompted to delete the file associated with this device dialog box, click "Yes".
5. to restart the computer. Or, click "actions", then click "scan for hardware changes".
step 5: create a new DSL or cable connection
1. click "start", click "run", type ncpa.cpl, and then click "OK".
2. click on the "network tasks" under the "create a new connection". When the wizard starts, click "next".
3. click "connect to Internet" and click "next". Click the "set up my connection manually" and click "next". Select "broadband connection that requires a user name and password to connect", then click "next". Using the Internet service provider (ISP) to provide connection information to complete the wizard.
step 6: repair Winsock and TCP/IP
1. click "start", click "run", type netshwinsockreset, and then press the Enter key.
2. when the command prompt window flashes, restart the computer.
step 7: temporarily uninstall third-party firewalls some third-party firewall software (such as ZoneAlarm and NortonPersonal firewall) on computers that are running WindowsXPSP2 may cause Internet connectivity issues. To test, disable only those programs is not enough. Please ensure that you have the CD or installation files so that you can reinstall the program later. If the problem is caused by these programs, you may have to contact the program vendor, to get help about setting up the program.
Note: before you delete the third-party firewall program, you may want to verify the WindowsXP firewall is enabled.
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